AtkinsTechnicolour Terms and Conditions
When placing an order with AtkinsTechnicolour the client accepts these terms and conditions. These terms and conditions are a part of every contract made between AtkinsTechnicolour for the provision of goods and services to any individual or company deemed ‘the client’ for the purpose of this document. These terms and conditions prevail over any written terms and conditions of the client. Any variation to the Terms must be agreed to in writing by a Director of AtkinsTechnicolour.
Hours of Operation
AtkinsTechnicolour’s operating hours are 8am to 5.30pm Monday to Friday, and 9am to 12 noon Saturdays. After hours services are available at a cost and only by prior arrangement.
Payment and Credit
(i) All orders placed with AtkinsTechnicolour, by non-credit account clients, are to be either pre paid or paid on collection.
(ii) AtkinsTechnicolour reserves the right to charge a deposit of any job value, prior to job commencement.
Methods of Payment – AtkinsTechnicolour accepts – Cash, Cheque, Eftpos, Direct deposit, MasterCard, Visa, Amex, Diners Club (both Amex and Diners attract a 2.5% surcharge) .
Application for credit account – If the client requires an account, a credit account application form must be completed and submitted for assessment prior to the facility becoming available. No order can be placed on account terms unless the account is approved and activated.
Credit account clients – AtkinsTechnicolour reserves the right to alter or suspend credit terms, cancel orders, or withhold the supply of goods when, in its opinion, the financial circumstances of the client or the status of the clients account requires it. Title to the goods as detailed in each invoice does not pass until payment is received in full.
A quotation price will override list pricing provided the order is submitted wholly within the quotation time limit (default is 3 months) and the quotation matches the order. Any variation is at AtkinsTechnicolour’s discretion.
Discounts are not cumulative and may be revoked if payment terms are not met.
10% GST will be included in all invoices as required by Australian law.
Colour correction is a subjective subject, AtkinsTechnicolour’s staff are trained in recognising colour deficiencies and making adjustment to bring images to an accepted standard. Every effort must be made by the client to communicate any colour preferences that the client might have. Colour correcting is not a colour matching service. Colour matching will incur a surcharge on both the colour correction plus print cost. It is impossible to get a 100% match between two images, AtkinsTechnicolour will get a reasonable match between prints within the limits of what is possible.
Colour management – AtkinsTechnicolor’s services are ICC compliant. Digital images supplied for printing must have an embedded ICC profile. Any image supplied without an ICC profile will be assumed to exist in an sRGB colour space. All printing devices have a limited colour gamut, as a part of AtkinsTechnicolour’s ICC compliance, we will choose a suitable rendering intent to best translate the clients’ out of gamut colours to the printers gamut, this will result in colours changing, and AtkinsTechnicolour’s priority will be a photographic continuous tone representation of the image and not an individual colour’s accuracy.
All prints are borderless and print sizes specified are approximate and are listed in imperial and metric, sizes are rounded. Where there are no specific instructions cropping will be at AtkinsTechnicolours discretion or full frame will be printed. Prints requiring mounting will require an additional 5mm on all sides greater than the substrate size required.
AtkinsTechnicolour will use its best endeavours to ensure that orders are completed within the advertised service times but will not accept liability for damages or allow cancellation in the event of failure so to do. All service times are based on receipt of material from the client, which are clearly and correctly presented with all working elements required to produce the job. Service times shorter than advertised may be possible, and if required, may incur a surcharge to pay for penalty rate wages.
Every care is taken by AtkinsTechnicolour to safeguard material left by the customer for processing. In the event of any loss or damage to that material in any way whatsoever and for any reason whatsoever (including negligence of AtkinsTechnicolour or breach of copyright) whilst in the custody of AtkinsTechnicolour its agents or subcontractors or whilst in transit back to the customer, such claim must be made within ten days of receipt and AtkinsTechnicolour’s liability shall not exceed AtkinsTechnicolour’s charge for processing the relevant service provided that this limitation of liability does not affect the other rights and remedies in respect of the service or product which the customer has under the Trade Practices Act 1974. There is no guarantee in respect of colour variation in the processed film or prints. All special instructions to AtkinsTechnicolour will not be binding on AtkinsTechnicolour unless confirmed in writing in a clear and precise manner.
AtkinsTechnicolour strives to provide high quality services, if the client is dissatisfied with service or products, returns must be made within 10 days of picking up the work. AtkinsTechnicolour will entertain all returns submitted in this timeframe and evaluate on a case by case basis. AtkinsTechnicolour offers a money back guarantee providing we have been given every opportunity to satisfy the client’s reasonable requests within a reasonable timeframe.
It is the client’s responsibility to insure against any loss or damage to goods in transit to or from AtkinsTechnicolour. Freight costs will be charged to the client at commercial rates which will include a packaging fee.
By placing an order with AtkinsTechnicolour, the client declares their right to reproduce all material supplied. The client assumes absolute liability for any resulting violation of copyright in any action brought by a third party. The client undertakes that they will keep confidential and not use any ideas communicated by AtkinsTechnicolour and its representatives without AtkinsTechnicolour’s written consent.
Storage of Uncollected Goods
AtkinsTechnicolour will not be responsible for storing any material, digital file or other media when the order has been completed. Any goods of the client that have not been collected within six months of completion of the work will be disposed of. AtkinsTechnicolour will not accept any liability for any loss or damage sustained by the client as a result of this disposal. While AtkinsTechnicolour will make efforts to contact a client regarding uncollected goods, AtkinsTechnicolour is under no obligation to succeed in informing the client prior to or after the disposal.
Change to Terms and Conditions
AtkinsTechnicolour may vary these terms and conditions at any time without giving notice.