Minimum system requirements
- The latest version of JAVA, available for Windows XP, Vista, 7 and Max OSX 10.4, 10.5, 10.6, 10.7, 10.8, 10.9
- 1gb RAM mimimum
I use a Mac and the @tkins online software will not work.
>Mac OSX 10.8 and 10.9. Apple has upgraded it’s security requirements. Once JAVA is installed on your machine, launch the system preferences, go to the JAVA control panel, go to the security tab, and set it down to medium (the bottom setting). It may not let you install from here, so go back to System Preferences, go to the Security control panel, and allow applications from all developers for the process of installing, after you can change this option back to what it was.
>Mac OSX 10.8 Java fix instructions, click here: @tkins_online _MacOSX10.8_java to download the instructions on how to clear and reinstall.
As more new Mac systems are appearing, the first step is to make sure Java 7 (new Update 21 was released 17/04/2013) is truly installed from www.java.com. A common mistake we have seen is that a user will download the Java installer .dmg file, execute it and think Java is installed. Execution of the .dmg package merely unpacks the Java installer, which still needs to be run to actually install Java 7. After the install is completed, a good check is to open System Preferences from the top left Apple icon and see if Java now appears in the list.
To start @tkins online, it is best to use the web site index page link to begin – for anyone updating from 10.6 or 10.7 the old desktop icons should be sent to Trash. Due to recent updates Safari is no longer prompting to execute the launch.jnlp file from the index page start as it has in the past. Firefox, from http://www.mozilla.org/en-US/firefox/new/, is a much better option as it does pull down the launch.jnlp file and prompt to execute it in Java as expected.
We have seen Safari perform a quick auto-download of the launch.jnlp file, however it is quite fast and easily missed by the studio/customer. Safari also has been storing these downloaded files in a cache folder, as opposed to the usual Downloads folder.
For new Mac systems and those recently updated, the best and quickest method to start now when Safari is the browser is to have the customer right-click or hold the Control button down and click on the Direct launch: link on the index page, and choose Download Linked File As… from the list. In most cases the save dialog will default to Documents, and the launch.jnlp should be saved there. Starting @tkins online then should simply be a matter of opening Finder, selecting Documents and double-clicking on the launch.jnlp.
>Mac OS X 10.6
In an unexpected development, late on February 1st, 2013 Apple released an update to Java 6, listed as update 39 (which matches the latest Oracle Java 6 edition, also released yesterday), for OS X 10.6.8 systems. The update is available at http://support.apple.com/kb/DL1573?viewlocale=en_US&locale=en_US. Installing the new version should obviate the need for customers with 10.6.8 to upgrade to 10.8 at this time.
Apple Java Security Changes Q & A
Simply, Apple decided that Java 6 was a security risk and disabled it via their built-in malware facility, which updates regularly/at startup. Since 10.7 and 10.8 support Java 7 from Oracle, the primary victims of this change are OS X 10.6 system owners, which only runs the Java 6 provided by Apple (some 10.7 systems may also still be running Java 6 update 35, and should update to 10.8 as well). Java 6 also has its’ end of public updates scheduled for this month, mid-February 2013, per Oracle’s life-cycle chart at http://www.oracle.com/technetwork/java/eol-135779.html.
Is this just an @tkins online problem?
No – Apple Community discussion boards are alive with bank employees who cannot update databases, teachers who cannot use grading applications, games that have stopped working, and an article from the Associated Press that mentions how their photo department was left unable to function made the news – all Java applications or applets that stopped working after Apple forced this update to all. Needless to say, there are MANY unhappy Mac users, not just ROES users.
What can our customers seeing this issue do?
The best bet is to go to OS X 10.8. It is not expected that Apple will re-enable Java 6, since they would need to be the ones to write an update for it (and the end of life is slated for a few weeks from now anyway). OS X 10.8 is their latest operating system and ideally Apple wants everyone on it. Updating to 10.8 is fairly simple (though some older systems may not qualify, see Apple’s tech specs on supported models at http://www.apple.com/osx/how-to-upgrade/), and can be done via the App Store for $19.99. After the update to 10.8, visiting www.java.com to get Java 7 from Oracle will complete the needed updating (best to delete existing ROES shortcuts from the desktop and launch from web site URL to restore).
Any caveats customers need to watch out for?
Yes, there are several:
1) Old desktop shortucts should just be deleted as they likely will be looking for Java 6, and these will fail. After updating, ROES should be started from the lab web site link (all preferences and saved info get retained). If you have had us set a .png file for your desktop icons, Java 7 in OS X will show an error creating the desktop shortcut at first launch (there is generally no longer a prompt to create one, a carry-over bug from Java 6 and 7 in Windows). Using a .jpg or .gif works better, and the next update to Java, either 12 or 13, should resolve this creation issue (and does for Windows 8 icons as well). Please contact us if you wish to change your icon to a .jpg or .gif at this time.
2) The biggest drawback to Java 7 in OS X 10.8 is the delays in folder browsing. This has 2 major area of the ROES it affects – adding images in the thumbnails pane for both normal ordering and Records use, and saving of files such as orders or templates files in Template Tool. The easiest workaround for normal ordering is to simply use Finder as the image source, and drag images from there directly into products in the crop area (Note: This works in Windows too!). For Records and Save dialogs in ROES and Template Tool, to navigate through/around the delay, clicking off the desired folder onto another folder, then back to the desired one, usually displays the contents of the desired one immediately.
3) After installing Java 7 there will no longer be a Java Preferences.app in the Utilities folder under Applications. To get to the Java Control Panel go to System Preferences under the Apple drop down at top left. Click the Java icon. An interim window stating that the Java Control Panel will open in a separate window will be displayed prior to the Java Control Panel. Once the Java Control Panel is displayed the form and function is the same as in Windows.
4) In Java 7 on OS X the calls were changed to open a browser window, such as from a splashtip window or informational product. This may also cause an issue in opening the Client-side order preview report. The upcoming ROES 8 (@tkins online) resolves this issue.
Additional information will be forthcoming, please keep an eye out here or contact us.
Mac browsing for attached hard drives or external hard drives
If you are searching for your image files to orderfrom and you need to access them on an external or secondary hard drive, go to your Main Harddrive, then look under “Volumes”, you will find them there.
Windows 7&8 current issues
As Windows 8 begins to grow in use, ROES does continue to run well under most circumstances. Since our last update on Windows 8′s release date, we have tested on 3 new Windows 8 installs, in all of which ROES was able to run immediately after installing Java 7 from Java.com. There have been several items of note, detailed below with resolutions:
1) Desktop Icons Appear White – This is a known Java issue and is resolved with an upcoming Java release, Java 7 update 12 (expected next month, available at http://jdk7.java.net/download.html).
2) Launch Failure – The Kaspersky Internet Security 2013 suite prevented the launch.jnlp file from being properly downloaded and executed. The Details of the Java error indicated ‘Unable to load resource’ and listed the URL path to the jnlp file. Disabling Kaspersky allowed it to function properly and launch from the web link, and after re-enabling the security application’s scanners ROES launched normally from the desktop icon.
3) FTP Send Failure – This was seen on the same system with FTP, Java 7 and Kaspersky Internet Security 2013. Unfortunately, disabling Kaspersky did not help. However, uninstalling Java 7 and installing the latest Java 6 update 64 bit instead (available at http://www.oracle.com/technetwork/java/javase/downloads/index.html, use the Windows x64 link after going to JRE) allowed the send to occur.
4) Launch Via Web URL Fails (Win 7 and 8) – In 2 instances we have seen an issue where repeated Java installs/uninstalls between 6 and 7/32 and 64 bit leave the file association for jnlp in limbo. In normal cases, this can be resolved by changing jnlp’s default application via either Default Programs in Control Panel or by right-clicking the jnlp in Downloads or the Desktop and selecting Properties, then navigating to the javaws.exe file via the Change button. However, in these instances Java Web Start would not list in the available programs list to set as the program. The only way the association was fixed was via the regedit command, using Edit – Find to search for jnlp and changing the path for the default program in HKEY_CLASSES_ROOTjnlp_auto_fileshellopencommand. The path listed showed a 32 bit (Program Files (x86) Java folder path to javaws.exe that no longer existed. Manually editing this value to the pr! oper Java 7 path allowed the jnlp to be executed properly.
We will be continue to monitor Windows 8 performance for any other issues, as well as evaluating tablet use such as the available Samsung Win 8 device, and upcoming Microsoft Surface Pro and HP ElitePad, all of which run full versions of Windows 8 and should allow normal Java installations. Updates will be posted to the sites at www.roes.co and www.roessupport.com.
What is my customer number and how do I get it?
Your customer number is what AtkinsTechnicolour uses to identify you, you will need to call AtkinsTechnicolour during work hours (Adelaide, 8am-5.30pm Monday to Friday and 9am-12noon Saturdays) on 08 8431 6755. You will need the number to send orders in and to trigger any special pricing or products you have.
Where do I get the software?
You download it from the links on this website.
Does this service cost anything?
To use the software is free, but when you order prints you will need to pay for them online unless you have a prior arrangement with the AtkinsTechnicolour. The prices are a little cheaper than the lab’s normal pricing because you are using our automated front door.
How many different sized prints are available?
All of our common sizes are available and some custom sizes. Because we are constantly adding to the catalogs you will find the list growing. If there is something you would like added to @atkins online, please email a request to firstname.lastname@example.org
Will the software change my files?
No, the software is merely a portal to get work to AtkinsTechnicolour, it will not resize your images, so be careful what you send, large files will take longer to transmit.
Will my colour management be affected?
No, our software will preserve your embedded profiles, please always ensure your working RGB space is embedded or tagged.
I am seeing some images in the software that turn dark, red, or not appearing at all when trying to put them into a product, what causes this?
Different cameras and their image extraction software will occasionally embed a non-RGB colorspace (like CMYK or proprietary ones) or add EXIF header data. In these cases, while the thumbnails appear fine, Java is unable to render the full image into a product – they will appear darkened, hued, or not render at all. This issue has occurred since the release of Java 1.5, so removing all Java versions and launching the ROES Client from your lab’s web site link will prompt to install the final Java 1.4 version. Java 1.4 did not have any issues handling the non-standard colorspace and renders the image fine upon placement into a product. Converting these images to standard sRGB in Photoshop and/or removing the EXIF header data will allow the image to be rendered in a product.
Can I request colour correction?
Yes it is a part of the order options.
Can I add special instructions?
Yes there is an area where you can add information to your order.
Why can I not put products form multiple catalogs on the same order?
We have segregated catalogs to streamline the sending and printing process, you can request for orders to be shipped together, you will need to put these instructions in the special instructions field with the order id of the other job.
Can I ship several orders together – Combined Shipping?
There is an option in the shipping area where you can select an order as being the first of a combined shipping order, shipping should be paid for on this order, you then add the subsequent orders tagging them as “subsequent orders”, then when the last order is ready to submit, you tag it as the last order and list all orders we should be shipping. Combined shipping orders may attract an additional freight charge if they are large or heavy.
Are my credit card details secure?
Your credit card details are stored on your computer in a state of encryption, the entire order travels to AtkinsTechnicolour encrypted. We are using the highest security available for this service.
Can I complete an order later on?
Yes, our software will save your order and when you reopen the application it will be where you left off.
How long will it take to send the files in?
This depends on the speed of your internet connection and the size and quantity of your files, a small order of 5 prints should only take a minute each to send with broadband internet, however a large order will take a long while, you may need to leave your computer sending the order.
Can I add text to my images in the software?
No, this software is just for choosing print sizes and sending the files in.
Can I add manipulate my images in the software?
No, this software is just for choosing print sizes and sending the files in.
The software runs very slowly.
If you are referring to the speed of sending your images in, you may need to look at the speed of your internet connection, if however you are finding our software to be slow, it requires at least 1gb of RAM, try shutting down unnecessary applications and restarting your machine running only our software whilst you are using it.
The software launches, but fails to download “catalogs” and doesn’t work.
If you are using a mac and find yourself in this situation, it can be a result of either not being logged on as the user who installed the software, or perhaps you have changed the user name or tried to delete and old user. The software has to create two hidden folders in the root of your user’s home folder. If you have changed the user name or deleted a user, it is possible that this is blocking the creation of the hidden folders. You can fix this by creating a new user with administrative privileges and installing the software under this user.
What is ROES and Softworks?
@tkins prints online uses a software program developed by Softworks called ROES, we have purchased the rights to distribute the software rebadged as @tkins online.
The software is not working and I use a Windows computer.
If you have run a recent JAVA update it may be temporarily incompatible with our software. Our engineers will be writing a patch for it, but JAVA is updated without warning, and it can take us a few days to catch up. If you have recently updated JAVA and notice our software no longer works, you can roll-back your version of JAVA by following these steps:
- Uninstall JAVA on your PC
- go to: http://www.oldapps.com/java.php
- download the version before you updated
- install it on your PC