@tkins prints online FAQ

Our new Software looks a bit different but under the hood is essentially the same, you may get your answer from watching this youtube video:

FAQ
Where do I get the software?
You download it from the links on this website
Does this service cost anything?
To use the software is free, but when you order prints you will need to pay for them online unless you have a prior arrangement with the AtkinsTechnicolour. The prices are a little cheaper than the lab’s normal pricing because you are using our automated front door.
How many different sized prints are available?
All of our common sizes are available and some custom sizes. Because we are constantly adding to the catalogs you will find the list growing. If there is something you would like added to @atkins online, please email a request rot info@atkins.com.au
Will the software change my files?
No, the software is merely a portal to get work to AtkinsTechnicolour, it will not resize your images, so becareful what you send, large files will take longer to transmit.
Will my colour management be affected?
No, our software will preserve your embedded profiles, please always ensure your working RGB space is embedded or tagged.
Can I request colour correction?
Yes it is a part of the order options.
Can I add special instructions?
Yes there is an area where you can add information to your order.
Why can I not put products form multiple catalogs on the same order?
We have segregated catalogs to streamline the sending and printing process, you can request for orders to be shipped together, you will need to put these instructions in the special instructions field with the order id of the other job.
Can I ship several orders together?
Yes, submit the larger order first, and pay for shipping on that order, then do subsequent orders and in the special instructions field, request combined shipping and list the order id of the other orders.
Are my credit card details secure?
Your credit card details are stored on your computer in a state of encryption, the entire order travels to AtkinsTechnicolour encrypted. We are using the highest security available for this service.
Can I complete an order later on?
Yes, our software will save your order and when you reopen the application it will be where you left off.
How long will it take to send the files in?
This depends on the speed of your internet connection and the size and quantity of your files, a small order of 5 prints should only take a minute each to send with broadband internet, however a large order will take a long while, you may need to leave your computer sending the order.
Can I add text to the images in the software?
No, this software is just for choosing print sizes and sending the files in.
Can I add manipulate the images in the software?
No, this software is just for choosing print sizes and sending the files in.

Minimum system requirements

  1. The latest version of JAVA, available for Windows XP, Vista, 7 and Max OSX 10.4, 10.5, 10.6, 10.7, 10.8, 10.9
  2. OS X Versions 10.9, 10.8, 10.7 and 10.6 Supported (10.5.8 ONLY with Java 6 Installed on Intel Based Mac)
  3. 1gb RAM mimimum

Mac Issuesclick here

Windows Issues - click here

What is my customer number and how do I get it?

Your customer number is what AtkinsTechnicolour uses to identify you, you will need to call AtkinsTechnicolour during work hours (Adelaide, 8am-5.30pm Monday to Friday and 9am-12noon Saturdays) on 08 8431 6755. You will need the number to send orders in and to trigger any special pricing or products you have.

Does this service cost anything?
To use the software is free, but when you order prints you will need to pay for them online unless you have a prior arrangement with the AtkinsTechnicolour. The prices are a little cheaper than the lab’s normal pricing because you are using our automated front door.

How many different sized prints are available?
All of our common sizes are available and some custom sizes. Because we are constantly adding to the catalogs you will find the list growing. If there is something you would like added to @atkins online, please email a request to info@atkins.com.au

Will the software change my files?
No, the software is merely a portal to get work to AtkinsTechnicolour, it will not resize your images, so be careful what you send, large files will take longer to transmit.

Will my colour management be affected?
No, our software will preserve your embedded profiles, please always ensure your working RGB space is embedded or tagged.

I am seeing some images in the software that turn dark, red, or not appearing at all when trying to put them into a product, what causes this?
Different cameras and their image extraction software will occasionally embed a non-RGB colorspace (like CMYK or proprietary ones) or add EXIF header data. In these cases, while the thumbnails appear fine, Java is unable to render the full image into a product – they will appear darkened, hued, or not render at all. This issue has occurred since the release of Java 1.5, so removing all Java versions and launching the ROES Client from your lab’s web site link will prompt to install the final Java 1.4 version. Java 1.4 did not have any issues handling the non-standard colorspace and renders the image fine upon placement into a product. Converting these images to standard sRGB in Photoshop and/or removing the EXIF header data will allow the image to be rendered in a product.

Can I request colour correction?
Yes it is a part of the order options.

Can I add special instructions?
Yes there is an area where you can add information to your order.

Why can I not put products form multiple catalogs on the same order?
We have segregated catalogs to streamline the sending and printing process, you can request for orders to be shipped together, you will need to put these instructions in the special instructions field with the order id of the other job.

Can I ship several orders together – Combined Shipping?
There is an option in the shipping area where you can select an order as being the first of a combined shipping order, shipping should be paid for on this order, you then add the subsequent orders tagging them as “subsequent orders”, then when the last order is ready to submit, you tag it as the last order and list all orders we should be shipping. Combined shipping orders may attract an additional freight charge if they are large or heavy.

Can I ship to a third party?
Yes, there is an order option to ship to another address.

Promocodes, what are they?
Atkins may provide you with a permanent special price or a periodic special price, and this is accessed by entering a promotional code or ‘promo code’ into a little box at the centre bottom of the ordering software. You enter this as you are checking out, before you pay, if you have entered it correctly it will adjust the pricing.

Are my credit card details secure?
Your credit card details are stored on your computer in a state of encryption, the entire order travels to AtkinsTechnicolour encrypted. We are using the highest security available for this service.

Can I complete an order later on?
Yes, our software will save your order and when you reopen the application it will be where you left off.

How long will it take to send the files in?
This depends on the speed of your internet connection and the size and quantity of your files, a small order of 5 prints should only take a minute each to send with broadband internet, however a large order will take a long while, you may need to leave your computer sending the order.

Can I add text to my images in the software?
No, this software is just for choosing print sizes and sending the files in.

Can I add manipulate my images in the software?
No, this software is just for choosing print sizes and sending the files in.

The software runs very slowly.
If you are referring to the speed of sending your images in, you may need to look at the speed of your internet connection, if however you are finding our software to be slow, it requires at least 1gb of RAM, try shutting down unnecessary applications and restarting your machine running only our software whilst you are using it.

The software launches, but fails to download “catalogs” and doesn’t work.
If you are using a mac and find yourself in this situation, it can be a result of either not being logged on as the user who installed the software, or perhaps you have changed the user name or tried to delete and old user. The software has to create two hidden folders in the root of your user’s home folder. If you  have changed the user name or deleted a user, it is possible that this is blocking the creation of the hidden folders. You can fix this by creating a new user with administrative privileges and installing the software under this user.

What is ROES and Softworks?
@tkins prints online uses a software program developed by Softworks called ROES, we have purchased the rights to distribute the software rebadged as @tkins online.

The software is not working and I use a Windows computer.
If you have run a recent JAVA update it may be temporarily incompatible with our software. Our engineers will be writing a patch for it, but JAVA is updated without warning, and it can take us a few days to catch up. If you have recently updated JAVA and notice our software no longer works, you can roll-back your version of JAVA by following these steps:

  1. Uninstall JAVA on your PC
  2. go to: http://www.oldapps.com/java.php
  3. download the version before you updated
  4. install it on your PC