Yes. We currently are unable to combine shipping for multiple orders. Everything on a single order will be shipped together, so we encourage you to make large, bulk orders where possible. You can also utilise our Dropship Personalisation if you’re looking to avoid multiple shipping charges.

Choose the shipping charge based on the largest item in your order.

Prints only is small.

Frames and Albums are Medium or Large depending on size.

Anything over 1m must be quoted for a courier as we cannot send via AusPost. We do not ship extra large items internationally.

This can happen and has to do with the graphics card in your computer and our ordering software, our software is not designed for editing or displaying colour properly. If your images look fine on your image editing software, our software will not change them.

There are a few options here. Use the crop or fit icon to fit your images to a standard sizes sheet of paper. (see screen shot to locate this icon) Canvas out your images to one of our standard sized sheets of paper and drop into the size. You can also use the custom layout and type in the size print required.

Yes. You can enter your clients’ name in this section to help you keep track of your orders. Your ready emails will include this reference so you will know which of your clients’ orders are ready.

You may need to stretch out the catalogue window to see all products. Try using Roes in full screen.

No, orders must be paid for using the ordering our software. This helps us keep the online discount as orders paid this way require no staff input.

Our Roes online ordering software is a software that allows you to select your products and upload your images and place your order. Our ftp site allows you to get your files to us but instructions will need to be given on products required.

The Roes online ordering software will only allow jpeg files. If tiff files need to be supplied use our Ftp site to upload your files. We also accept files via dropbox or any other file sharing software you use. Please find a link with instructions on using our ftp site.

No it won’t. However, your account number will stay there for future orders, which is important.