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Popular help articles
Albums
Ordering and Roes
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Atkins Help Videos
We have a range of help videos and we are filming new ones all the time. Check them all out on the link below and let us know if you have any ideas for videos you’d like to see!
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If you need help urgently and want to grab our attention use this form. Your email will be attended to first thing and we will get back to you asap.
You can also reach out over our social media, but we find that our email is our very best point of contact as it regularly gets checked over by a whole team of brilliant customer service staff with access to our main ordering system.
Look forward to calming your nerves, asap!
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Atkins
All help articles!
We are adding new articles all the time as questions come in and new products are added. Feel free to make suggestions.
How do I check the quality of my file (using Photoshop) ?
What is engraving and why can’t I choose a colour?
What is bleed?
What are the album specifications and how do I use them?
How do I choose a Paper Type?
Why can't I add more than one photo into albums on ROES?
Why are JPGs the only file format accepted ? Isn't TIFF and PDF higher quality?
Why can’t I order an 11x14 Matte Art or Traditional Photo album in Portrait orientation?
What is a bookplate?
Can my album have torn edge pages?
How do I design a translucent page?
What is the difference between the album types?
