Help!
Anything you’re looking for, just ask.
Popular help articles
Albums
Ordering and Roes
Frames
Shipping
Prints
Atkins Help Videos
We have a range of help videos and we are filming new ones all the time. Check them all out on the link below and let us know if you have any ideas for videos you’d like to see!
freaking out?
freaking out?
Priority contact!
If you need help urgently and want to grab our attention use this form. Your email will be attended to first thing and we will get back to you asap.
You can also reach out over our social media, but we find that our email is our very best point of contact as it regularly gets checked over by a whole team of brilliant customer service staff with access to our main ordering system.
Look forward to calming your nerves, asap!
Thanks!
Atkins
All help articles!
We are adding new articles all the time as questions come in and new products are added. Feel free to make suggestions.
How do I check the quality of my file (using Photoshop) ?
What is the total size of Photo Mounts?
How do I export from Adobe Lightroom Classic for Atkins products
How do I change my password?
How do I find out the expected ship out/collection date?
Why has my card been charged twice?
ROES won’t open and all I can see is a ‘Main Class Error’
ROES just isn’t working.
Why can't I upload a photo into ROES?
Why are JPGs the only file format accepted ? Isn't TIFF and PDF higher quality?
I forgot to upload some images in Roes but I’ve sent my order, can you add what I’ve missed to my order?
How do I order a white border on my print?
How should I name my files when ordering through Roes?
How do I order an album in Roes?
