Help!
Anything you’re looking for, just ask.
Popular help articles
Albums
Ordering and Roes
Frames
Shipping
Prints
Atkins Help Videos
We have a range of help videos and we are filming new ones all the time. Check them all out on the link below and let us know if you have any ideas for videos you’d like to see!
freaking out?
freaking out?
Priority contact!
If you need help urgently and want to grab our attention use this form. Your email will be attended to first thing and we will get back to you asap.
You can also reach out over our social media, but we find that our email is our very best point of contact as it regularly gets checked over by a whole team of brilliant customer service staff with access to our main ordering system.
Look forward to calming your nerves, asap!
Thanks!
Atkins
All help articles!
We are adding new articles all the time as questions come in and new products are added. Feel free to make suggestions.
How do I check the quality of my file (using Photoshop) ?
What is the total size of Photo Mounts?
How do I export from Adobe Lightroom Classic for Atkins products
Help with colour correction - my prints don’t look like my screen!
Why don’t my prints look like they do on my screen. Atkins helps with colour.
How do I change my password?
How do I find out the expected ship out/collection date?
Can I design my own cards and calendars?
What does your colour correction service include?
Can I get a discount for multiple images?
What do I do when I receive a ‘Payment, No Order?” email?
My ROES is not working well, how can I fix this?
What is engraving and why can’t I choose a colour?
Why has my card been charged twice?
What is bleed?
What is a safe zone in album design?
What are the album specifications and how do I use them?
ROES won’t open and all I can see is a ‘Main Class Error’
ROES just isn’t working.
How do I know how much customer credit I have?
